The Agent Ledger

Real, measured AI agent outcomes.

A running record of what teams are actually getting from AI agents in regulated and high-stakes workflows: the numbers, by industry, with sources. No hype, no vaporware.

All Consumer & Retail Financial Services Healthcare & Life Sciences Industrial & Energy Insurance Legal & Compliance Logistics & Operations Public Sector

Public Sector2026-07-31

780,000 Cases, 42,500 Hours: What the DWP's AI Eligibility Pilot Actually Measured

780,000 cases processed, 42,500 operational hours saved

The UK's DWP ran AI-assisted eligibility processing at real scale. The numbers are worth studying, including the ones that show where it broke.